Real people.
Ready to help.
Speak with a Batam-based payment specialist about a transfer, corporate account, or compliance question.
Choose the way that works for you.
Jalan Pembangunan, Blok A No. 11
Batam, Indonesia
BATAM REMITAN
Check your latest status.
Enter the reference from your payment confirmation. This prototype does not connect to a live transfer system.
Before you get in touch.
Choose a secure channel and keep your reference ready for faster help.
Still have a question? Email us ↗When is the Batam team available?+
Published support hours are Monday to Friday, 08:00–17:00 WIB, excluding applicable holidays.
What should I include in my message?+
Provide your name, contact details, topic, and transfer reference if applicable. Never send passwords or one-time codes.
Which channel should I use for a complaint?+
Use the File a Complaint page for a documented review path, or ask support to direct you securely.
How quickly will I receive a response?+
The team aims to respond during business hours; complex transfer, compliance, or investigation questions may take longer.