Describe the issue
Include dates, amounts, channels, and what you expected.
Learn more →COMPLAINTSTell us what happened.
Tell us what happened.
We will review it fairly.
Submit a clear complaint, receive an acknowledgment, and keep a record of the resolution process.
FAIRREVIEW
CLEARRECORD
NORETALIATION
BUILT AROUND THE TASK
A documented resolution path.
Good complaint handling starts with the right facts, a clear requested outcome, and secure communication.
Attach references
Use transfer or case references without sharing passwords.
Learn more →State the outcome
Tell us what a fair resolution would look like.
Learn more →A CLEAR PATH FORWARD
What happens next.
Submit
Provide your details and complaint summary.
Acknowledgment
A case record is created for follow-up.
Investigation
Relevant records and teams are reviewed.
Response
You receive the outcome or next escalation step.
TOPIC FAQ
complaints questions.
Clear guidance for this page, with route-specific support available when you need it.
Visit support ↗Who can use File a Complaint?+
File a Complaint is available to eligible individual or business customers after the appropriate identity and transaction checks are complete.
How long does File a Complaint take?+
Acknowledgment and resolution timing depend on complexity; the case response will explain any extended review.
What do I need to get started?+
Provide contact details, relevant references, dates, a factual description, and your requested resolution.
How is my information protected?+
Complaint records are restricted to authorized handling, investigation, compliance, and oversight purposes.
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