Individuals
Valid identification, address information, and source-of-funds evidence when required.
Learn more →HELP & VERIFICATIONDocuments that keep
Documents that keep
transfers moving.
Prepare the identity, business, and transaction-purpose records that may be requested for your profile.
GEREN SERVICE STANDARDClear before, during, and after every transfer.
Upfront information · Risk-based checks · Local support
IDVERIFY
PURPOSESUPPORT
SOURCEEXPLAIN
BUILT AROUND THE TASK
Prepare the right evidence.
Requirements are risk-based and can change with the customer, route, amount, and reason for payment.
Businesses
Registration, ownership, directors, controllers, and authorized-user records.
Learn more →Transactions
Invoices, contracts, education records, or other purpose-specific evidence.
Learn more →A CLEAR PATH FORWARD
What happens next.
Check validity
Use current, legible documents.
Match the profile
Names and key details should be consistent.
Explain the purpose
Provide records that support why funds are moving.
Respond to follow-up
Additional information may be requested after review.
TOPIC FAQ
help & verification questions.
Clear guidance for this page, with route-specific support available when you need it.
Visit support ↗Who can use Required Documents?+
Required Documents is available to eligible individual or business customers after the appropriate identity and transaction checks are complete.
How long does Required Documents take?+
Complete and legible submissions are usually reviewed faster; complex profiles can take longer.
What do I need to get started?+
The exact list depends on whether you are an individual or business, plus the amount, route, and purpose.
How is my information protected?+
Documents are collected for permitted service and compliance needs and handled through controlled access.
READY WHEN YOU ARE
Move money with local confidence.
Get an indicative quote or speak with a Batam-based payment specialist.