Request promptly
Contact support as soon as you want to stop a transfer.
Learn more →LEGAL & SERVICECancellation and refunds,
Cancellation and refunds,
clearly explained.
Understand when a transfer may be cancelled, what happens after funds move, and how a refund review begins.
GEREN SERVICE STANDARDClear before, during, and after every transfer.
Upfront information · Risk-based checks · Local support
STATUSMATTERS
COSTSDISCLOSED
REVIEWRECORDED
BUILT AROUND THE TASK
Timing changes the available options.
A request received before conversion or payout may differ from one received after funds have entered the receiving route.
Check transfer stage
Cancellation may not be possible after payout or irreversible processing.
Learn more →Review deductions
Third-party, conversion, or return costs may apply where permitted.
Learn more →A CLEAR PATH FORWARD
What happens next.
Contact support
Provide your transfer reference and request.
Confirm status
The team checks whether processing can still be stopped.
Review the outcome
Any costs or unavailable options are explained.
Return eligible funds
Approved refunds follow verified account and method checks.
TOPIC FAQ
legal & service questions.
Clear guidance for this page, with route-specific support available when you need it.
Visit support ↗Who can use Cancellation & Refund Policy?+
Cancellation & Refund Policy is available to eligible individual or business customers after the appropriate identity and transaction checks are complete.
How long does Cancellation & Refund Policy take?+
Review timing depends on transfer status, partner confirmation, and whether funds have moved irreversibly.
What do I need to get started?+
Provide your identity details, transfer reference, reason for the request, and verified return-account information if asked.
How is my information protected?+
Refund instructions are verified to reduce diversion risk and case information is restricted to authorized teams.
READY WHEN YOU ARE
Move money with local confidence.
Get an indicative quote or speak with a Batam-based payment specialist.