Unexpected urgency
Be cautious when someone pressures you to act immediately.
Learn more →FRAUD AWARENESSPause. Verify.
Pause. Verify.
Protect your money.
Recognize impersonation, urgency, changed bank details, and other warning signs before you send.
GEREN SERVICE STANDARDClear before, during, and after every transfer.
Upfront information · Risk-based checks · Local support
STOPPRESSURE
VERIFYDETAILS
REPORTQUICKLY
BUILT AROUND THE TASK
Common warning signs.
Fraud often depends on urgency, secrecy, or an unexpected change. A short pause can prevent a serious loss.
Changed instructions
Verify new bank details through a known, separate channel.
Learn more →Secret or unusual request
Do not bypass normal approval or verification steps.
Learn more →A CLEAR PATH FORWARD
What happens next.
Stop the transfer
Do not send while details are uncertain.
Verify independently
Use a trusted number or established contact.
Preserve evidence
Keep messages, references, and payment instructions.
Report immediately
Contact Geren and your bank if funds may be at risk.
TOPIC FAQ
fraud awareness questions.
Clear guidance for this page, with route-specific support available when you need it.
Visit support ↗Who can use Fraud Alert?+
Fraud Alert is available to eligible individual or business customers after the appropriate identity and transaction checks are complete.
How long does Fraud Alert take?+
Report suspected fraud immediately; response actions are time-sensitive even when an investigation takes longer.
What do I need to get started?+
Provide contact details, references, dates, payment information, and copies of suspicious messages through an approved channel.
How is my information protected?+
Fraud reports are restricted to authorized investigation, security, compliance, and legal handling.
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