Transfer help
Share your reference and a concise description of the issue.
Learn more →CUSTOMER SUPPORTHelp from people who
Help from people who
understand the route.
Get assistance with quotes, documents, transfer status, recipient details, and account questions.
GEREN SERVICE STANDARDClear before, during, and after every transfer.
Upfront information · Risk-based checks · Local support
BATAMTEAM
MON–FRIWIB
SECUREESCALATION
BUILT AROUND THE TASK
Start in the right place.
Choose the support path that matches your question and keep sensitive information out of public channels.
Document help
Ask which evidence is appropriate before uploading anything.
Learn more →Urgent security concern
Contact the team promptly if you suspect fraud or account misuse.
Learn more →A CLEAR PATH FORWARD
What happens next.
Identify the topic
Choose transfer, account, documents, or security.
Prepare your reference
This helps the team locate the correct case.
Use a listed channel
Contact the Batam office by support form, phone, or email.
Follow secure instructions
Only provide sensitive material through an approved method.
TOPIC FAQ
customer support questions.
Clear guidance for this page, with route-specific support available when you need it.
Visit support ↗Who can use Support?+
Support is available to eligible individual or business customers after the appropriate identity and transaction checks are complete.
How long does Support take?+
The team aims to respond during Batam office hours; complex investigations can require additional time.
What do I need to get started?+
Provide your name, contact details, transfer reference if applicable, and a clear summary—never share passwords.
How is my information protected?+
Support staff verify context before discussing sensitive details and will direct you to approved secure channels.
READY WHEN YOU ARE
Move money with local confidence.
Get an indicative quote or speak with a Batam-based payment specialist.